"Ally training is an investment in our collective better futures."

Hear more from Rich about how Ally Dealer Training has
impacted his entire business.
Rich Diver, President, Diver Chevrolet

We're able to leverage 90 years of auto experience to craft one of the most comprehensive training offerings in the business. That understanding, coupled with our full commitment, makes us uniquely qualified to give your people the kind of training that can help drive performance and your bottom line.

Our unique training curriculum is designed around improving and developing your employees’ individual performance—which is why our courses are so effective. Your employees won’t just know more, they’ll know how to do more.

Even better, our courses are designed to work around your business’s schedule so your employees can continue their day-to-day operations as usual. We offer training in a variety of ways including online courses segmented into manageable modules as well as classroom or onsite training right within your dealership.

At any time, your employees can access our dealer training in one convenient location, the Performance Development Center. The training is trackable and features dealership role-based curriculum. The unique interactive courses also provide knowledgeable checks and course quizzes.

Below are some of the most popular auto finance courses offered. Please visit the Dealer Training Courses tab for details on each course topic.

  • Managing Retail Operations (MRO)
  • SmartLease® Training
  • Legal Awareness
  • ECOA Awareness
  • SmartAuction®
  • Ally Buyer’s ChoiceSM
  • Commercial Services Business Vehicle Certification

To learn more about Ally’s other training courses, or to enroll, please click here.

Instructor-Led Training Courses

Click here to see descriptions of our most popular instructor-led training courses.

To see our full course list, please log in to the Performance Development Center by clicking here.

Managing Retail Operations (MRO)

Learn how to get every department in your dealership operating cohesively in real-world-based dealership simulation using a provided Dealership Operating Report.

How much more profitable could your dealership be if everyone in your organization worked together as one coordinated unit? MRO is effective because it employs intense real-world dealership situations to train dealers and their management teams. This unique methodology is designed to give everyone a far better understanding of the interrelationship and interdependence of each department. As a result, participants are better equipped to meet the challenges of an ever-changing marketplace. Most important, your entire staff will learn to work as a team.

Using the Dealer Operating Report, MRO training includes forecasting, compensation, business management, evaluating cash flow and understanding the impact of aging used vehicle inventories. To promote increased productivity back at the dealership, the class will also cover how to develop motivational pay plans.

All topics employ a straight-line approach to problem solving and resolution, which enables your dealership to achieve both immediate and long-term goals.

To request more information or to enroll in the MRO course For more information 
                            	Click Here

Finance & Insurance Management (F&I)

Learn how to get the most out of your F&I and sales teams with this instructor-led classroom training session.

We know how vital the F&I Department is to your dealership’s profitability, so we designed this course to give your staff the knowledge they need to make the transition from the sales desk to the F&I office as seamless as possible. This course offers your sales and finance teams the skills they need to maximize profits by unlocking the power of effective interview questions and customer referrals, including role-playing for overcoming customer concerns.

Participants will learn how to secure the customer’s finance business and deliver sales presentations more effectively by tailoring products to fit customer needs. Our F&I Management process is designed to integrate into a variety of dealership settings and provides comprehensive training in both finance and insurance management.

Don’t miss this chance to take the salesmanship of your staff to a whole new level.

This course is available in a three-day classroom format.

To request more information or to enroll in the F&I course For more information 
                            	Click Here

Ally SmartLease® Training

Learn how to maximize the benefits of leasing through this in-dealership program that’s personalized
just for your store.

Leasing is an important part of your overall portfolio. That’s why you should consider our SmartLease training. It’s customized to the specific needs of your store, your market and the experience level of your staff. Participants are taught how to present leasing with confidence, optimizing the deal while maintaining customer satisfaction.

As an added bonus, if you choose the In-Dealership Program, we offer you the opportunity to earn back your tuition.

Our SmartLease training will teach you how to enhance customer retention and create near-term leads for your Customer Service Center (CSC) or your Business Development Center (BDC).

Contact Us to schedule a customized training for your dealership.

Legal Awareness New Session Available

Learn the basics of the laws and regulations that pertain to the automotive industry in either
classroom or in-dealership sessions.

Is the way you’re currently doing business exposing you to risk? This course will teach your staff – especially managers in your sales, service and F&I departments – what they need to know about the laws and regulations that govern your day-to-day sales and finance processes. For your convenience, it’s available in-classroom or in-dealership.

Contact Us to schedule a customized training for your dealership.

If you are interested in the Legal Awareness in-dealership training course For more information Click Here

SmartLease® Contracting

Learn about current held offering issues and how NetQuote and the Residual Value Lease Guide
can help you avoid held offering occurrence.

This course is conducted multiple times each month through WebEx, addresses current held offering issues and demonstrates usage of NetQuote and Residual Value Lease Guide (RVLG) to avoid held offering occurrence.

If you are interested in the SmartLease® Contracting training course For more information 
                            	Click Here

Online Training Courses

Click here to see descriptions of our most popular online training courses.

To see our full course list, please log in to the Performance Development Center by clicking here.

ECOA Awareness

Learn all you need to know about how the Equal Credit Opportunity Act impacts every aspect of your interaction with customers.

Did you know that, even if you don’t take part directly in making credit decisions, you still need to follow the rules of Equal Credit Opportunity Act? This course covers what you need to know about ECOA requirements from the moment someone applies for credit all the way through the life of the transaction.

To access our on-demand training on the ECOA Awareness program For more information Click Here

Ally SmartLease®

Learn how to maximize the benefits of leasing through this online program.

Leasing is an important part of your overall portfolio. That’s why you should consider our SmartLease training. You’ll learn how to present leasing with confidence and how to optimize the deal while maintaining customer satisfaction.

Our SmartLease training will teach you how to enhance customer retention and create near-term leads for your Customer Service Center (CSC) or your Business Development Center (BDC).

Contact Us to schedule a customized training for your dealership.

If you are interested in the in-dealership SmartLease®
training course For more information 
                            	Click Here

Commercial Services Business Vehicle Certification

Learn how to get the most out of your commercial accounts through our wide selection of products
and services.

Our Commercial Services Business Vehicle Certification offers valuable business vehicle financial tools, including 24/7 dealer training via the Web and personalized on-site modules. This training can improve product knowledge by using our suggested Interview Questions (IQs) to help your commercial team enhance their sales presentations so that they can maximize sales to commercial accounts. CSBVC offers proven and powerful courses. They educate your team on the powerful selling messages that have the potential to lead to increased volume and penetration with business customers. They also provide an in-depth look at how you could grow your commercial business using our vast array of products and services.

With CSBVC training, you’ll learn how to become a trusted transportation consultant to your small business, professional and commercial customers.

To access our Commercial Services Business Vehicle
Certification program For more information Click Here

Ally Business Overview

Get a brief history of the company and an overview of all the products and services Ally offers you
and your customers.

Are you getting the most out of Ally? Enroll in this course to receive an overview of the great breadth and depth of Ally products and services available to you. You’ll also receive a refresher on our current business structure and learn about the dealer (allydealer.com) and consumer (allyauto.com) portals available to you and your customers.

To request more information or to enroll in the
Ally Business Overview course For more information Click Here

Retail Process Overview

Take this course to learn step-by-step instructions on how to conduct business using various Ally systems and websites.

Want a better understanding on the retail process? This course covers every step, including how to correctly submit a customer’s credit application, how to assign the contract, and the proper method to disclose all fees upon the completion of the contract.

To request more information or to enroll in the Retail Process
Overview course For more information Click Here

NetQuote & RVLG

Learn how to use the tools to quickly obtain the current and accurate residual value for a vehicle
by using the Ally Dealer Portal to access the Residual Value Lease Guide (RVLG).

This course also offers instructions on how to access NetQuote, set preferences and complete an accurate SmartLease payment quote including a SmartLease worksheet, as well as information about the reports available in NetQuote.

To request more information or to enroll in the NetQuote & RVLG course For more information Click Here

SmartCash

Find out how this internet-based program can help you generate detailed reports on daily transactions, bank reconciliation, wholesale changes and required follow-ups.

Learn everything you need to know to easily access and navigate Ally’s internet-based program that helps you keep track of daily transaction activity, bank reconciliations, changes to your wholesale inventory and more.

To request more information or to enroll in the SmartCash course For more information Click Here

Ally Balloon Advantage

Discover all of the features and benefits of the Ally Balloon Advantage program for dealers and their customers.

Learn how the flexibility of Ally Balloon Advantage can help you close sales, retain customers and attract new ones. During this course, you’ll be able to review the products, the balloon calculator and contracting instructions, including how to complete the appropriate disclosure documentation. This course is only available in select states.

To request more information or to enroll in the Ally Balloon
Advantage course For more information Click Here

SmartAuction®

Learn how to buy and sell wholesale inventory using SmartAuction.

SmartAuction is a new, convenient and cost-effective way to buy and sell vehicles for your dealership. This course consists of five modules that will provide an introductory overview of SmartAuction’s capabilities as well as detailed instructions on how to take advantage of the wealth of user-friendly features SmartAuction offers.

To request more information or to enroll in the SmartAuction® course For more information Click Here

Ally Servicing

Discover how Ally Servicing's 3,800 associates can work with your dealership.

Want to learn more about the largest auto servicing entity in North America? Ally Servicing has more than 3,800 auto-focused associates providing core auto-related processes. This session is designed to help you, the dealer, understand how we at Ally can work with you and your dealership.

To request more information or to enroll in the Ally Servicing course For more information Click Here

Ally Buyer’s Choice

Learn how this unique Ally financing product offers your customers the best of both the leasing
and retail financial worlds while providing long-term benefits for your dealership.

Buy or lease? There are benefits to either option, and with the exclusive product, Ally’s Buyer’s Choice, your customers can enjoy the freedom and flexibility of both. They can opt for potential equity that comes with ownership or the benefit of trade cycle management that comes with a lease.

ABC can enhance retention and create near-term leads for your Customer Service Center (CSC) and your Business Development Center (BDC). So, why not give your sales force this new and
powerful tool?

To access our on-demand training on the Ally Buyer's Choice program For more information 
                    Click Here

Statement of Dealer Finance Income (SDFI)

Find out how to get the most out of the information this monthly report provides.

This monthly report contains a lot of useful information that can help you grow your
business. This course will help you learn how to take advantage of all the valuable
data contained in you SDFI, including your Summary Statement and your Detail Statement.

To request more information or to enroll in the
Statement of Dealer Finance Income (SDFI) course For more information Click Here

Welcome to Ally

Get a quick recap of Ally’s 90-year history and our dedication to dealers.

We pride ourselves on wanting to know everything we can about your business in order to serve you better. This course offers you an overview about us, including Ally’s 90-year history and, more importantly, our dedication to our dealers.

To request more information or to enroll in the Welcome to Ally course For more information Click Here

Ally Performance Development Center

Learn how to navigate the Performance Development Center to get more information
on Ally’s products and services.

We want to help you and your employees better service our customers. With this course, you will learn how easy it is to navigate the Performance Development Center (PDC) to access informative, brief tutorials on Ally’s products and services.

To request more information or to enroll in the Ally Performance
Development Center course For more information Click Here

Relationship Management Center

Learn how Ally’s Relationship Management Center can help you create strategically targeted campaigns.

Learn how to obtain leads to better manage your customer loyalty and retention with the help of our Relationship Management Center. This course contains three modules that provide an introductory overview of the capabilities of Ally’s Relationship Management Center, how to upload your own lead list and how to access lead lists from Ally. You’ll also learn how to create an execute a Customer Dealer Campaign and an Ally co-branded campaign.

To request more information or to enroll in the Relationship
Management Center course For more information Click Here

SmartLease® Early Terminations Options

Find out what your options are when it comes to SmartLease Early Termination returns
and how to determine the best course of action for you and your customer.

Learn about Ally’s three different SmartLease Early Termination Vehicle Return Options. How to get a quote, and where to access and how to use the corresponding calculator to find out which option is best for your customer and/or your dealership.

To request more information or to enroll in the SmartLease®
Early Termination Options course For more information Click Here

Testimonials


Here's What Others are Saying

“It was intense, it was incredibly
educational and one of the best weeks of
their lives as far as what they've learned
and how it's going to impact their careers.”



JOHN LAMKIN
Director of Training
Hendrick Automotive Group


“This wasn’t a typical training class
that you twiddle your thumbs for five days
and go home and you have one thing and
that’s it. It definitely helps keep you fresh.”



CHUCK EDDY
Bob and Chuck Eddy Chrysler, Dodge, Jeep


“Ally’s in-dealership lease training helped our office better understand how to book a lease as well as getting our staff comfortable talking about leasing to our customers. Most importantly, Ally was able to help me think through how to generate additional sales without losing back-end profit. Our dealership truly benefited from this training.”

STEVE BARRETT / Sales Manager
Preston Hood is a Chevrolet Dealer
Fort Walton Beach Florida


“Even the veteran salespeople said it was the best lease training they attended. It was fun and Sheree kept their attention and interest the entire time.”

LOU ROSELLI
WS Healy Chevrolet Buick


“We had the Ally Lease/ADP trainer out today. Well worth what we paid. Very sharp person, always a treat to be around people who know their stuff. We may save enough in FedEx charges for returned contracts to cover it in a month.”

BRAD SELZ /General Sales Manager
Hennessy Mazda Buick GMC on Ally's in-dealership
SmartLease® Training


To sign up and learn more about other available courses, please click here.